Terms of Service Agreement (TOS)
Paul Hafalla, the “VA” is a legal business entity established under Philippine Law and provides the services found on the website www.paulhafalla.com (collectively, the “website”) to “client", the user.
By using this website and/or subscribing to any of the services offered herein, the client agrees to be bound by the terms, rules, conditions and notices. (collectively, the “Terms of Service” or “TOS")
Paul Hafalla will manage and/or perform tasks assigned by the client during the hours allotted to the client by the client’s choosing.
Paul Hafalla virtual assistant services are governed by either hourly/monthly rates depending on the client’s choosing.
All Paul Hafalla virtual assistant services are paid in advance by the client.
It is ultimately the client’s responsibility to make sure the VA is kept busy with tasks to perform. Unused hours do not carry-over.
Communications between the client and the VA is done exclusively over the internet. (i.e Skype, Email etc.). No other methods of communication are to be required unless agreed upon in writing by both parties.
The task may be assigned to the VA in a variety of methods, depending on the client’s preference. Most Commonly used methods are via email, shared spreadsheet, internet messengers, cloud based task management software or any combination thereof.
From time to time, the client submits tasks that fall outside the scope of services, tasks which require a specialized skill set or a specific area of knowledge to complete (i.e: Logo development tasks, website development related tasks). In cases such as these, the VA can recommend and serve as a liaison between the client and any one of Paul Hafalla + Program partners.
The VA will work on the client’s task during business hours, which is Monday through Friday 9AM to 6PM (+8GMT, or as agreed upon). The client may still assign tasks during weekends or holidays and the VA will start working on these tasks immediately on the next business day.
Click here to see the official list of all Philippine Holidays.
Ownership of Work Product
All work products developed under this agreement shall be deemed as "work made for hire”. Paul Hafalla agrees to waive all proprietary interest or claim in or to any work product developed under this Agreement.
All parties will not at any time or in any manner, either directly or indirectly, use for personal benefit, or divulge, disclose, or communicate in any manner, any information provided to each other that is declared by either party as being confidential in nature.
Guarantee & Warranty
All work performed under this agreement is understood to be on a “best effort basis” and as such, I cannot offer the client any warranty or guarantee other than the promise that I will do our best to perform the task in most accurate and efficient manner possible. In the event that the information or results provided by the VA are proven to be less than accurate or incorrect, the client cannot hold the VA as liable.
Nothing in this Agreement shall be interpreted or construed as creating or establishing an employment, agent, joint venture, or partner relationship between any of the parties.
All fees are billed in advance.
Primary mode of payment shall be via PayPal. I also accept payments via money transfer (i.e bank to bank, Western Union). The client agrees to pay all fees associated with the transmission/remittance of the payment (i.e. bank wire transfer fee, $5 Paypal transfer fee, 5% PayPal fee, etc) plus Philippine government 12% VAT(Value Added Tax).
Late Payments incur a 10% penalty every month of non-payment.
Paul Hafalla reserves the right to refuse services until such time as payment is made. Paul Hafalla also reserves the right to send the remaining debt balance to a collection agency, whose fees will be added on to the remaining debt balance.
The client may cancel the subscription at any time. No Hassles, No extra Fees, No explanation required.
On the same token, Paul Hafalla reserves the right to cancel the client’s fees for any or no reason immediately upon notice to the client. Should this unlikely event ever occur, I will grant the client a prorated refund at the standard rate for which the client has already paid.
To cancel, simply email the cancellation request to firstname.lastname@example.org
Termination of Service
In the event of breach, either party may terminate this agreement before the end of its Term.
Provided that the party terminating this agreement in this manner; provides due notice and explain in a written and signed affidavit the reason for termination and sent to the other party’s official email. The client shall send such affidavit to email@example.com
In the event either party is found committing a crime, this agreement is deemed terminated immediately.
Further, Paul Hafalla reserves the right to terminate this service at any time and for reasons including but not limited to the following:
• Abusive behavior towards the VA
• Failure to pay fees on time
The captions/titles of the sections of this Agreement are for convenience of reference only and in no way define, limit or affect the scope or substance of any section of this Agreement.
This Agreement shall be construed, interpreted and enforced in accordance with the laws of the City of Urdaneta, Philippines. All disputes in connection with this agreement is to be settled in the Municipal Court of Urdaneta City, Philippines excluding and barring all other courts.
If any of the provisions in this agreement is deemed to be illegal or unenforceable by a court of competent jurisdiction, the enforceability of effectiveness of the remainder of the Agreement shall not be affected and this Agreement shall be enforceable without reference to the unenforceable provision.
This TOS is effective as of the "Last Updated" date indicated at the bottom of this page. Paul Hafalla reserves the right to apply modifications to any of the provisions of this agreement from time to time with or without notice to the client. The client acknowledged and agreed that it is the client’s responsibility to review this site and these Terms of Service from time to time and to familiarize himself/herself with any modifications. The client continued use of this site and/or its services after such modifications have been made will constitute the client’s acknowledgement/agreement of the modified Terms of Service and that the client agrees to abide and be bounded by the modified Terms of Service.
Updated: December 27, 2016